The DGCA said that IndiGo had attributed the mass cancellations to the ‘compounding effect of multiple factors,’ which operated in an ‘unfortunate and unforeseeable confluence’.
Hours after IndiGo CEO Pieter Elbers and COO Isidre Porqueras responded to a show-cause notice by the Directorate General of Civil Aviation (DGCA), the aviation watchdog released a statement providing details of the airline’s response.
The DGCA, in its release, confirmed that it had received IndiGo’s response to the notice issued over mass flight cancellations.
The aviation watchdog also stated that IndiGo had said that it was “profusely apologetic” for the mass cancellations and deeply regretted the inconvenience and hardship caused to customers.
The DGCA said that IndiGo had attributed the mass cancellations to the “compounding effect of multiple factors,” which operated in an “unfortunate and unforeseeable confluence”.
IndiGo further stated it was “realistically not possible to pinpoint the exact cause(s)” behind the breakdown of flight operations, saying that complexity and scale of its network made such an exercise challenging.
While pinpointing a single point of failure was difficult, IndiGo told the DGCA that the multiple points of failure were: “minor technical glitches, schedule changes linked to the start of the winter season, adverse weather conditions, increased congestion in the aviation system, and implementation of and operation under the updated crew rostering rules (Flight Duty Time Limitation Phase II).”
The budget carrier further told the DGCA that the aviation watchdog’s manual allowed for a fifteen-day response timeline for show-cause notices, and said that it would require more time for a comprehensive ‘Root Cause Analysis’ (RCA). The complete RCA will be shared once finished, the airline added.
Summons to CEO, COO
IndiGo response to the DGCA comes on a day when reports said that the aviation watchdog was likely to summon CEO Elbers and COO Porqueras on Wednesday as part of its ongoing probe into the mass flight cancellations that have left thousands of flyers stranded across India’s airports.
The likely summons to IndiGo’s top executive, as per news agency PTI, will be part of the four-member DGCA panel’s probe to determine the reasons behind the disruptions and fix accountability for planning lapses.
The panel, set up on 5 December, consists of Joint DG Sanjay Brahamane, Deputy Director General Amit Gupta, senior Flight Operations Inspector Kapil Manglik, and Flight Operations Inspector Lokesh Rampal.
What IndiGo had said earlier
IndiGo had earlier issued a public apology to flyers as disruptions to flight services left thousands stranded across the country, starting Tuesday.
In an internal memo, CEO Elbers also told employees that the airline had failed to live up to its promise to provide a smooth flying experience for its customers.
While the airline has conceded that flight disruptions will continue for some time, it has assured the DGCA and customers that operations will be fully normalised by 10 Feb 2026.
In the meantime, it has assured that it is working to restore 100% operational integrity.
Refunds for flights cancelled between 3 December and 15 December are also being processed, the airline has said.
Disclaimer: Moneywealth research provides stock market news for informational purposes only and should not be construed as investment advice. Readers are encouraged to consult with a qualified financial advisor before making any investment decisions.
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